Account Deletion Request Guide

Thank you for using Gap App. We respect your privacy and are committed to providing you with control over your personal data. If you wish to delete your account and associated data, please follow the steps below.

Step 1: Submit Deletion Request

Via Email:

Send an email to support@gapfinance.ng with the subject line "Account Deletion Request."

Via Website Form:

1. Visit our website: www.ibank.gapfinance.ng

2. Navigate to the "Account Settings" or "Privacy Settings" section.

3. Locate the option for "Account Deletion" or a similar feature.

4. Fill out the deletion request form with the required information.

Step 2: Verify Your Identity

To ensure the security of your account, we may require you to verify your identity before processing the deletion request. This may involve confirming specific details related to your account.

Step 3: Confirmation Email

Once your deletion request is received and verified, you will receive a confirmation email acknowledging your request. This email will include additional information about the process and the data that will be deleted.

Types of Data Deleted

1. Account Information:

• Username

• Email Address

• Profile Information

• Payment history

• Transaction details

• Custom settings

4. Personalized Data:

• Saved preferences

• Customizations

• App usage analytics

• Interaction history

• Messages

• Support inquiries

Types of Data Retained for 90 Days

1. Transaction Data:

• While personal identifiers are removed, aggregated transaction data may be retained for analytical purposes.

• Security logs and audit trails necessary for maintaining the integrity of the platform.

Step 4: Permanent Deletion

After the 90-day retention period, all remaining data will be permanently deleted from our systems.

Additional Information

• Withdrawal of Consent:
  • You have the right to withdraw your consent at any time. Doing so will not affect the lawfulness of processing based on consent before its withdrawal.

• Questions or Concerns:
  • If you have any questions or concerns regarding your data, contact our support team at 
    support@gapfinance.ng.

Please note that the deletion process may take some time to complete. We appreciate your understanding as we ensure the proper and secure removal of your data.

Thank you for being a part of Gap App.